I love statistics. I’m a stats nerd, constantly reviewing the data available during and after watching sports, especially football. My wife, every bit an equal as a sports fan, can’t stand all the statistics mentioned during the broadcast and just wants to enjoy the game. While statistics are an integral part
Positioning Your Medical Practice Always on the lookout for ways to help practices understand the value of great communication, I found this quip from author Skye Jethani too good not to share. Skye’s 6-year-old son has a “passion for sucrose” and, like many kids that age, loves anything with sugar. If
Experience is crucial to success in a medical practice. Here’s how to stand out from the crowd and make patients happy.
What Makes You Tick? Using a “Nuclear” Framework For Improvement Do you ever wonder why when it comes to making changes in our lives we tend to fail more than we succeed? It’s a reality for us as individuals as well as organizations of all shapes and sizes. To counter this,
Compassion is all part of what makes a great patient experience. Can AI help coach doctors in communicating?
Luxury in the modern medical practice can be those seemingly little things. And when fees increase, so does demand.
Now that we are just past the airline debacle that Southwest delivered for Christmas, some are wondering if the airline – my favorite – will survive. The disruption at the “most wonderful time of the year” affected millions of people, from employees to travelers and their families they could not spend
Reviews Are The Norm I find it amazing how reviews have become a norm in our consumer lives. Remember how we used to lean on Siskel & Ebert for movie reviews? Or how we would read the restaurant critic’s opinion of a new eating venue in the local paper? That
Is Remote Work Good or Bad for Society? As a consultant and public speaker, most of my professional career has been spent working remotely. As the pandemic took hold and office buildings were deserted, corporate employees discovered that working from home can be far more efficient and less stressful. Having long
That sweet spot for the pricing of your services may be higher than you think. Is Starbucks charging too much? One market-researcher-turned-neuroscientist says the opposite is true. His studies – which measured EEG brainwave response to different pricing scenarios for a cup of coffee – showed that people were willing
