Why Patient Satisfaction is No Longer Optional Think about the last time you received a survey after a meal at a restaurant, a hotel stay,… Read More »Boost Patient Satisfaction with PX Ninety’s Simple Approach
How One Practice Transformed Patient Experience with PX Ninety As featured in the latest issue of Cataract and Refractive Surgery Today (CRST) 👉 Read the… Read More »How One Practice Transformed Patient Experience with PX Ninety
Why PX Ninety is the Best Patient Experience Training for Practices Elevate Patient Experience with PX Ninety’s Proven Approach In today’s competitive healthcare landscape, patient… Read More »Why PX Ninety is the Best Patient Experience Training for Practices
The New Reality of Patient Experience in 2025 Wow—here we are in 2025! This spring marks 20 years since I accepted an invitation to visit… Read More »Elevating the Patient Experience in 2025 and Beyond
Introduction: My Personal Transformation Thirty years ago, I made a life-changing decision—to undergo laser vision correction in Vancouver, British Columbia. The treatment itself lasted just… Read More »Transformation Defined: The Power of PX90 in Elevating Your Practice
Bring Team Training to Life by Making Patient Experience a Team Sport When it comes to running a successful medical or dental practice, the patient… Read More »Bring Team Training to Life by Making Patient Experience a Team Sport
Have you ever had an experience where you thought, “This can’t get any better,” and then it did? That’s exactly what happened to my wife… Read More »Defining Your Signature Moment
Findings from a recent AMA survey of doctors revealed a headline worth noting: “Physician burnout rate drops below 50% for the first time in 4 years.”… Read More »Bridging the Generational Divide in Medicine
Much of my time and energy is spent helping doctors and their teams improve customer service within their practice. The goal is to embrace a… Read More »Why Patient Experience Matters: It All Boils Down to One Statement
I take my coffee black—no milk, no sugar. But to see the line at a typical Starbucks makes it clear I’m in the minority. Starbucks… Read More »How Starbucks Lost Its Magic: A Lesson in Customization for Your Practice
