Patient experience is often seen as the doctor’s job or something front desk staff should “handle.” But the truth is, an excellent experience that patients can’t help talking about only happens when your entire team is aligned and engaged. In today’s healthcare environment, teamwork is not optional. It is essential.
Every review tells a story. And often, it is not about the outcome of care. It is about how patients felt during their visit. Long waits. Cold staff. Rushed explanations. These are the small moments that lead to low ratings. The good news? They are fixable—and that is exactly where
Patient experience does not improve on its own. It takes a team effort—and that means training. But for most practices, training feels like another task on a never-ending list. It should not be that way. Training your staff on patient experience should feel natural, manageable, and built into the flow
Most practices want to improve patient experience. But few know where to begin. That is what PX Ninety was built for. It gives doctors and practice managers a clear, structured path to a better experience for both patients and teams. This is not a seminar. It is not a course.
What If PX Training Was as Easy as Pressing Play? Building a patient-first culture doesn’t have to mean taking staff off the floor or investing in expensive consulting. Sometimes, all it takes is five minutes and a fresh perspective. That’s exactly what PX Movement founder Shareef Mahdavi delivers in the
Why Staff Meetings Might Be the Secret Weapon You’re Ignoring If you’re a doctor or practice manager focused on growth, you already know that delivering excellent care isn’t enough. Today’s patients want more than outcomes—they want to feel something:✅ Seen✅ Heard✅ Valued That feeling—known as the Patient Experience (PX)—is now
The Hidden ROI in Patient Experience When you think about a medical practice, the number one investment you can make is improving the patient experience. Yet, too many practices see PX as a “nice-to-have.” In reality, it’s the single most strategic advantage in modern healthcare. From boosting patient loyalty to
Why Experience Is the New Differentiator in Modern Medicine Today’s healthcare consumers don’t just want expert care—they want a meaningful experience. They’re not just choosing based on outcomes anymore. They’re choosing based on how your practice makes them feel. They expect: In short: they want to feel seen, heard, and
Patients Remember How You Made Them Feel. Is Your Team Delivering? You didn’t become a doctor to manage scheduling issues or defuse front desk conflicts. You did it to help people—to give them a better life, better sight, or better health. But here’s the truth: even the most clinically excellent
Some Patients Walk Out Wowed. Others Walk Away for Good. What’s the Difference? You’ve invested in your training, upgraded your technology, and hired a friendly staff. But patients still hesitate. They ghost after consultations. They say, “I’ll think about it.” They leave without committing. What gives? According to Shareef Mahdavi—founder
