PX Movement

Much of my time and energy is spent helping doctors and their teams improve customer service within their practice. The goal is to embrace a… Read More »Why Patient Experience Matters: It All Boils Down to One Statement

I take my coffee black—no milk, no sugar. But to see the line at a typical Starbucks makes it clear I’m in the minority. Starbucks… Read More »How Starbucks Lost Its Magic: A Lesson in Customization for Your Practice

Exciting news! We’re officially launching PX Ninety, a transformative 90-day program designed to improve patient experience, team unity, and practice performance. This is your chance… Read More »🚨 Don’t Miss Out! Register Now for the PX Ninety Launch Webinar! 🚀

Whenever this question comes up, I recognize that healthcare has had a long history of surviving without paying much attention to the customer.  In the… Read More »Is Investing in Patient Experience Worth It?

It’s early fall and football is back!  I’m passionate about this sport at all levels, rooting for the Michigan Wolverines, San Francisco 49ers, and Foothill… Read More »“Experience” Wins Over Money – Why Two Athletes Chose To Stay Put

A few months back, I came across an article on how the customer experience is being elevated in, of all places, the convenience store gas… Read More »BBQ, Art Galleries and Espresso

Some people love going to Las Vegas, while others loathe the place. Without question, it has evolved over recent decades from a gambling haven to a… Read More »Viva Las Vegas

A dear friend recently lamented about a recent visit to McDonald’s. She stopped in to order and pick up a meal for her parents.  Once inside,… Read More »Automation Comes at a Cost