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Patient Experience Training for Healthcare Practices

Increase Referrals, Improve Conversion Rates, and Retain Great Employees with PX90

PX90 is a patient experience training system that helps healthcare practices create the structure, accountability, and team alignment needed to consistently deliver exceptional patient experiences.

Designed for ophthalmology practices, plastic surgeons, and cosmetic dentistry practices, PX90 helps teams improve patient satisfaction, strengthen referral growth, increase treatment acceptance, and build a culture that patients and employees want to be part of.

What Is PX90?

PX90 is a 90-day patient experience training program that transforms patient experience from a good intention into a repeatable system.

Most practices know patient experience matters. Few have a process that ensures every team member consistently delivers it.

PX90 provides the training, accountability, and implementation framework needed to align your entire team around a shared standard of excellence.

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Who PX90 Is For:

Healthcare Practices that provide Elective Proceedures Such as:

Ophthalmology Practices

Build a patient experience that increases referrals, improves premium procedure conversion, and strengthens team culture.

Plastic Surgery Practices

Create a premium patient experience that differentiates your practice and supports practice growth.

Cosmetic Dentistry Practices

Improve treatment acceptance, patient loyalty, online reviews, and referral generation through a consistent patient experience.

The Results Practices Experience

More Referrals

Patients who feel cared for are more likely to recommend your practice to family, friends, and colleagues.

Higher Conversion Rates

A better patient experience builds trust and confidence, increasing treatment acceptance and premium procedure conversion.

Better Staff Retention

When teams are aligned around a common purpose and clear expectations, morale improves and turnover decreases.

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insights

The Real Problem Most Practices Face

Many healthcare practices believe they have a marketing problem.

Others think they have a sales problem. Some believe they have a culture problem. In reality, they often have a patient experience problem.

When the patient experience is inconsistent, referrals decline, conversion rates suffer, online reviews stagnate, and team morale erodes.

PX90 helps practices identify and close those gaps.

Why Practices Choose PX90

Unlike traditional consulting programs that provide recommendations and leave implementation to the practice, PX90 creates lasting change through:

  • Structured team training
  • Practice-wide accountability
  • Cultural habit formation
  • Patient experience measurement
  • Ongoing reinforcement


The result is a healthcare practice where exceptional patient experiences become the standard, not the exception.

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The Standard for Patient Experience Training

PX Movement exists to elevate the standard of patient experience across healthcare.

Our mission is to make patient experience training a foundational part of every healthcare practice.

Patients are the hero.

Your practice is the guide.

PRACTICES WE WORK WITH SAY THE SAME THING:

“We finally got everyone on the same page.” And once that happens… Everything else gets easier.

Luke Rebenitsch, MD
Luke Rebenitsch, MD
Oklahoma City, OK and Plano, TX
"Now that I’ve completed the PX90 program, I have a much better understanding of what it takes to provide a high quality patient experience in the modern era!"
Robert Melendez, MD, MBA
Robert Melendez, MD, MBA
Albuquerque, NM
"PX90 was awesome. I can’t wait for my staff to run through it. I’m definitely better because of it and I know that my practice will be even better as well!"
Cynthia Matossian, MD
Cynthia Matossian, MD
New Hope, PA
"PX90 is an amazing resource; if a physician and his/her team is are committed to following the blueprint you outline in easy to follow steps, there is no doubt in my mind that the practice will be transformed."
Sonny Goel, MD
Sonny Goel, MD
Baltimore, Maryland
“It’s not just top-down anymore. Front desk, techs, and doctors are all talking to each other differently because of PX90.”
Sean Lalin, MD
Sean Lalin, MD
Morristown, New Jersey
“Absolutely worth it. PX90 helps you elevate your practice. It’s not about outcomes alone—patients remember the experience. This program makes that experience remarkable.”
Arthur Cummings, MD
Arthur Cummings, MD
Dublin, Ireland
“It’s a super program… the structured approach and buy-in from the team made me very proud.”

Schedule a PX Practice Assessment

Discover the patient experience blind spots that may be limiting referrals, conversion rates, and practice growth.