Patients Expect More
Practices Can Do Better
Transform the Patient Experience to Make Your Practice Sustainable
What does it mean to join the PX Movement?
By embarking on the PX Movement you are joining medical providers across the country as they make Patient Experience the catalyst for sustainability.
We believe that taking actionable steps to improve the Patient Experience in your medical practice is the greatest set of improvements you can make for your team, your patients, and your business.
By focusing on Patient Experience you are creating a cyclical pattern of growth: improving PX results in greater patient loyalty and subsequent referrals for your practice, which will generate revenue and provide the means to make further PX improvements.
Improved Patient Experience
Loyalty and Referrals
We know what you are thinking.
It does not need to be a daunting task!
All it takes is a change in mindset and a commitment to do one thing!
PX Movement in Action
See what people are doing as part of the #pxmovement
The Success of Your Practice Rises and Falls With the Patient Experience
Alejandro Badia, MD, Orthopedic Surgeon, Miami, FL
Doctors whose practices have embraced these principles
Phillip C. Hoopes, Sr., MD, MBA
“I thought our practice was doing everything right but learned new and valuable ideas and suggestions on patient service and care in every chapter I read.”
Anita Saluja, MD
“It became clear that EVERYTHING COMMUNICATES. Our goal is to continue to see the practice through the lens of our patients to be better at HOW we do WHAT we do everyday.”
Ann F. Reilley, MD
Baton Rouge, LA
“The old formula for success- being able, affable, and available-is no longer enough… take a fresh look at the patient encounter with an aim towards elevating every detail and touchpoint. “
In the book Beyond Bedside Manner Shareef Mahdavi outlines 57 insights to stimulate your thinking. To become part of this movement all you have to do is choose one, work with your team to implement it, enjoy the benefits and then find another one that works for your practice.
In order to implement the PX Movement within your practice, your entire team needs to possess the mindset of continuous improvement when it comes to Patient Experience.
Nobody can do it all but everybody can commit to making one change.
We have proven strategies to help you and we want to see what you can implement in your practice when you become part of the PX movement! Get a free chapter of the book when you...
The Ultimate Growth Strategy
When your medical practice becomes fanatical about Patient Experience you win
Join the movement
Get some inspiration: (Buy the book) See what others are doing and sign up for the newsletter.
Choose: Select one thing #1 and implement
Continue: Live the PX Movement mindset (What is the PX movement mindset video)
By focusing on patients beyond their clinical needs and delivering on their customer expectations, you will create an environment that attracts patients who willing spend their time (and money) at the practice and drive referrals.
Everybody talks about improving experiences and outcomes for their patients, but unless you take deliberate steps to make those improvements within the walls of the practice, it’s nothing more than lip service. The PX Movement that we believe in is incremental and attainable. By making the conscious decision to take one step, great improvements can follow. The greatest danger in medical practices today is the status quo. The Patient Experience in your practice is one area of the healthcare system where you DO have control.