Patients Expect More

Practices Can Do Better

Transform the Patient Experience to Make Your Practice Sustainable

What does it mean to join the PX Movement?

By embarking on the PX Movement you are joining medical providers across the country as they make Patient Experience the catalyst for sustainability.
We believe that taking actionable steps to improve the Patient Experience in your medical practice is the greatest set of improvements you can make for your team, your patients, and your business. 

By focusing on Patient Experience you are creating a cyclical pattern of growth: improving PX results in greater patient loyalty and subsequent referrals for your practice, which will generate revenue and provide the means to make further PX improvements. 

Improved Patient Experience

Loyalty and Referrals

Sustainable Practice

We know what you are thinking.

It does not need to be a daunting task!

All it takes is a change in mindset and a commitment to do one thing!

PX Movement in Action

See what people are doing as part of the #pxmovement

People
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Allowing patients to see a team member smile Parkhurst NuVision, San Antonio
Team members costuming their PPE Parkhurst NuVision, San Antonio
Surgeon Greg Parkhurst with a personal touch Parkhurst NuVision, San Antonio
Bookmark placed in each copy of Beyond Bedside Manner Hoopes Vision, Draper, UT
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Place
Main Lobby Kugler Vision, Omaha
Main Walkway Kugler Vision, Omaha
Diagnostic Suite Kugler Vision, Omaha
Laser Suite Kugler Vision, Omaha
Exam rooms are named to fit within the practice’s “Omaha” theme Kugler Vision, Omaha
South Omaha exam room (picture wall) Kugler Vision, Omaha
Reception Desk Kugler Vision, Omaha
Patient Restroom Kugler Vision, Omaha
Diagnostic Testing with Colored Lights to help patients who can’t see Clearsight, Oklahoma City
Visual cue on cleanliness Laser Eye Center of Silicon Valley, San Jose
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Entrance as a visual cue for “transparency” - Brinton Vision, St. Louis, MO
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Patients
Food and Flowers as Patient “Thank You” Gifts Parkhurst NuVision, San Antonio
Patient Photo Gallery (Computer Screensaver) Kugler Vision, Omaha
Pre-op trivia questions Clearsight, Oklahoma City
Open front desk area where staff is dedicated to our patients and not the phones Clearsight, Oklahoma City
Counseling space (note plexiglass) Clearsight, Oklahoma City
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Promotion
Touchless Promotion using QR Code Kugler Vision, Omaha
Promotion via internal marketing ClearSight, Oklahoma City
Billboard Promotion - Covid Style! Durrie Vision, Kansas City
Using Financial data to make the case Laser Eye Center of Silicon Valley, San Jose
Skyline Vision Center business cards
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The Success of Your Practice Rises and Falls With the Patient Experience

Alejandro Badia, MD, Orthopedic Surgeon, Miami, FL

Doctors whose practices have embraced these principles

Phillip C. Hoopes, Sr., MD, MBA

Ophthalmic Surgeon
Draper, Utah

“I thought our practice was doing everything right but learned new and valuable ideas and suggestions on patient service and care in every chapter I read.”

Anita Saluja, MD

Dermatologist
Melbourne, FL

“It became clear that EVERYTHING COMMUNICATES. Our goal is to continue to see the practice through the lens of our patients to be better at HOW we do WHAT we do everyday.”

Ann F. Reilley, MD

Plastic Surgeon
Baton Rouge, LA

“The old formula for success- being able, affable, and available-is no longer enough… take a fresh look at the patient encounter with an aim towards elevating every detail and touchpoint. “

In the book Beyond Bedside Manner Shareef Mahdavi outlines 57 insights to stimulate your thinking. To become part of this movement all you have to do is choose one, work with your team to implement it, enjoy the benefits and then find another one that works for your practice.

In order to implement the PX Movement within your practice, your entire team needs to possess the mindset of continuous improvement when it comes to Patient Experience. 

Nobody can do it all but everybody can commit to making one change.

We have proven strategies to help you and we want to see what you can implement in your practice when you become part of the PX movement! Get a free chapter of the book when you...

PATIENT EXPERIENCE:

The Ultimate Growth Strategy

When your medical practice becomes fanatical about Patient Experience you win

Join the movement

Get some inspiration: (Buy the book) See what others are doing and sign up for the newsletter.

Choose: Select one thing #1 and implement

Continue: Live the PX Movement mindset (What is the PX movement mindset video)

By focusing on patients beyond their clinical needs and delivering on their customer expectations, you will create an environment that attracts patients who willing spend their time (and money) at the practice and drive referrals.

Everybody talks about improving experiences and outcomes for their patients, but unless you take deliberate steps to make those improvements within the walls of the practice, it’s nothing more than lip service. The PX Movement that we believe in is incremental and attainable. By making the conscious decision to take one step, great improvements can follow. The greatest danger in medical practices today is the status quo. The Patient Experience in your practice is one area of the healthcare system where you DO have control.