Your Free Downloads
click on the image for your free download below
Free Chapter Download
Get a sneak preview of the business book for medical practices! Download a free chapter from Beyond Bedside Manner.
Patient Experience Assessment
Your download outlines how you can implement a simple yet powerful patient experience assessment in your practice. It uses statements (rather than questions) and asks for the patient’s level of agreement plus an “open comment” question at the end.
Discovering the Insights via Video
The insights in Beyond Bedside Manner are organized into one of the six key value drivers in the modern medical practice. Each insight chapter from the book is available as a brief 1-2 minute video.
Below are the introductory videos for each of the six value drivers.
Profession
What business are you in?
Patients
What do patients really want?
People
Who is on your team?
Place
Does your environment work for or against you?
Promotion
How do you build awareness that’s sustainable?
Price
Where do fees fit in the decision-making process?