Healthcare is Failing in Customer Satisfaction
Get the Book on Achieving a Five-Star Patient Experience
The Business Book for Medical Practices
Quality Patient Experience Goes Beyond (Just) Bedside Manner
The success of your medical practice depends on your commitment to five-star patient experience. This is the business book for medical practices. Armed with the insights in these pages, doctors, nurses, clinicians, and staff can start to treat patients as customers and learn how to make the patient experience a part of their culture. Prioritizing the patient experience in healthcare leads to higher revenues, happier patients, and a more fulfilled internal team.
Beyond Bedside Manner will rekindle the joy of owning an independent practice.
Beyond Bedside Manner is Getting Rave Reviews on Amazon
Who Am I, and Why Should You Be Listening to Me?
- Led marketing launch for the world’s #1 elective surgical procedure: LASIK
- Consulted with well over 1,000 physicians across mutliple medical specialties
- Advisor on product launches to more than 50 medical companies nationwide
- Widely published author with over a hundred articles and publications
- Speaker on customer experience at US and international medical conferences
- Recipient of the Experience Management Award (EMA), awarded for excellence and leadership in customer experience
Don’t Pour More Money into Marketing
Build a Successful Medical Practice by Rethinking Your Patient Experience
Get Daily Inspiration From Shareef
12 Weeks of Exclusive Video Content in Your Inbox
Need help incorporating the ideas from Beyond Bedside Manner in your medical practice? Sign up to receive daily videos from Shareef where he unpacks the 57 insights found in the book.
What Happens When You Rethink the Patient Experience?
The Key to Growing & Sustaining Your Medical Practice is Making Patient Experience Your Differentiator.
It’s not about low price, fast tech, or years on the job. The number one thing that will set your medical practice apart is quality patient experience. Don’t settle for the status quo. Be at the forefront of this patient experience movement in healthcare.
GET INSPIRED: DAILY VIDEO INSIGHTS
Craig Bindi, MD - Laser Eye Center of Silicon Valley
Learn the insights on improving Patient Experience developed from decades of working with doctors and their teams. Take the time to find how to build the modern practice by creating a memorable patient experience that will exceed expectations.
This First-Ever Book Devoted to Improving Patient Experience in Healthcare
- Discover Over 50 Unique Insights to Improving Patient Experience in Medical Practices
- Change the Way You View Your Medical Practice
- Learn from Expert Advice Drawn from All Fields of Customer Service
- Join the Medical Movement Focused on Treating Patients Better Inside and Out of the Exam Room
- Use Time-Tested Principles Developed Across 30 Years of Working with Medical Practices
Discovering the Insights
The insights in Beyond Bedside Manner are organized into one of the six key value drivers in the modern medical practice.
Profession
What business are you in?
Patients
What do patients really want?
People
Who is on your team?
Place
Does your environment work for or against you?
Promotion
How do you build awareness that’s sustainable?
Price
Where do fees fit in the decision-making process?
57 Insights
Buy the book and learn the strategies to revolutionize your patient experience.
Choose 1
Find the insight you want to start with from the book and experience the change it makes for your practice. Then try another one.
Improve Your Practice on Day 1
Reinvigorate your team by getting them on board with improving patient experience.
Who Should Read This Book
Patient Experience is Impacting Practices
John R. DiJulius III
Bestselling author The Relationship Economy: Building Stronger Customer Connections in the Digital Age
“Beyond Bedside Manner should be every medical practice’s bible.”
Stephen Wilmarth, MD
Sacramento, CA
“Beyond Bedside Manner is a pleasure to read with insights of great value to physicians. Interested in better patient care while enhancing revenue? This is the book for you.”
Mary P Lupo, MD
New Orleans, LA
“Beyond Bedside Manner will be much valued by both physicians and patients and the timing of these words is opportune for a world searching for direction and answers.”
Feeling Like Your Ready to Give Up?
Don't!
The greatest danger in medical practices today is the status quo. Because of declining revenues and price stagnation, inaction will inevitably lead to loss of control of your practice. If you do not change, eventually you will either go out of business or give up your entrepreneurial spirit and be acquired by a medical conglomerate. It doesn’t have to be this way.
You can change the trajectory of your practice by focusing on patient experience as a driver for sustainability!
Ways to Go Beyond
Further Resources to Improve Patient Experience (PX)
Get a sneak preview of the business book for medical practices! Download a free chapter from Beyond Bedside Manner.
Get a weekly email from Shareef about “pain points” that most practices experience and how to overcome them. Sign Up
Doctors and experts share their unique perspectives on patient experience. Subscribe to Shareef’s YouTube channel to see each new episode!
Sign up to receive daily videos from Shareef where he unpacks the 57 insights found in the book.
Give Your Team an Author Experience
Take a deeper dive into Beyond Bedside Manner with a virtual or in-person workshop with author Shareef Mahdavi
Beyond Bedside Manner author, Shareef Mahdavi, is available to join your team via a Zoom session! Gather your team and schedule a live talk and discussion with the author to take a deeper dive into the Patient Experience. This is a great experience for smaller groups and larger teams who are looking to engage with Shareef and discuss how they can be part of the movement to give patients what they expect (and what they deserve) from the healthcare industry.
Bringing a new “PX” mindset to your group starts with selecting one of the options below:
Special Custom Edition
The Beyond Bedside Manner Special Custom Edition for your referral network, professional organization, or hospital. With a 250 minimum order, you can add a 200-word introductory message to your book. Providing a custom edition to valued referral sources, colleagues and employees demonstrates your commitment to the patient experience. With a quote on the front cover and a special introduction page, you can now offer something that reinforces your “brand” and image while providing a valuable learning resource for each recipient.
Pricing: 250 Copies: $7,200
Each additional 50 copies: $1,400
Contact Us
Contact Us
Speaking Events | SM2 Strategic
events@sm2strategic.com or call (925) 425-9900
Media Inquiries | Engaged Communication
liana@engagedcommunication.net or call (714) 423-4394
Custom Quantity Orders | Story Seven Publishing
orders@sm2strategic.com or call (925) 425-9900
Author Experiance or Special Custom Edition
orders@sm2strategic.com or call (925) 425-9900
