Why Your Patients’ Experience is the Ultimate Differentiator Imagine walking into a medical office. It’s clean, efficient, and your doctor is skilled. But something’s missing — the warmth, the personal connection, the genuine sense that you matter. That missing piece? It’s the patient experience. And according to Shareef Mahdavi, founder

The Missed Diagnosis in Most Practices It’s not about marketing slogans—it’s about improving operations. That’s how you get better patient experience. As healthcare professionals, we often look outward for ways to improve—new equipment, new marketing strategies, new hires. But the real transformation begins inward, with a shift in how we